Terms of service

Last updated: 30 October 2026

Welcome to BLACKSILK. These Terms of Service explain the terms that apply when you visit or shop through https://blacksilk.store/ (the “Website”).

In these Terms, “BLACKSILK”, “we”, “us” and “our” refer to Black Silk Studio Limited, trading as BLACKSILK, a company registered in England and Wales (Company No. 14640705) whose registered office is at 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom. “You” and “your” refer to visitors and customers.

By accessing our Website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase. If you have any questions, contact us using the details provided at the end of this page.

1. About BLACKSILK

BLACKSILK is an online fashion retailer offering clothing and accessories, including men's clothing, women's clothing and selected accessories.

We aim to provide customers with clear product information, transparent pricing and accessible customer support throughout the shopping process.

BLACKSILK is a trading name of Black Silk Studio Limited, registered in England and Wales (Company No. 14640705). Registered office: 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom. Email: support@blacksilk.store. Phone: +44 7364 105321.

We currently sell and deliver to addresses in the United Kingdom only.

2. Use of Our Website

You agree to use our Website lawfully and responsibly. You must not:

Use the Website for fraudulent, unlawful or unauthorised purposes.
Attempt to interfere with the security or proper operation of the Website.
Introduce malicious software or attempt to gain unauthorised access to our systems.
Copy, reproduce or use our content in a way that infringes applicable intellectual property rights.

We may restrict access where reasonably necessary to protect our Website, customers or business, subject to applicable law.

3. Product Information and Accuracy

We take reasonable care to ensure that product descriptions, images, specifications, sizes, colours and prices displayed on our Website are accurate and up to date.

Product images are provided to help you understand the appearance and features of each item. Actual colours may vary slightly depending on your screen settings, device display and lighting conditions.

If we identify an error in a product description, price or other material information, we will take reasonable steps to correct it promptly.

If an error materially affects an order you have placed, we will contact you where appropriate to explain the issue and discuss the available options before proceeding, as required by applicable law.

We aim to keep product availability information current. If an item becomes unavailable after an order is placed, we will contact you and explain the available options, including a refund where applicable.

4. Prices, Promotions and Taxes

All product prices and applicable currencies are displayed on the relevant product pages and during checkout.

We take reasonable care to display accurate prices. If a pricing error is identified, we will address it in accordance with applicable law and communicate with affected customers where necessary.

Promotional prices, discounts and offers are subject to their stated terms, eligibility requirements and validity periods. A promotion should not be considered available after its stated expiry date or when its stated conditions are no longer met.

Any applicable delivery charges, taxes or additional costs will be disclosed during checkout before you complete your purchase, to the extent required by law.

We may update product prices and promotions for future purchases. Changes will not remove any rights you have under applicable law in relation to an order already accepted.

5. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

You are responsible for ensuring that your order details, delivery address, contact information, product selections and sizes are correct before completing checkout.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order; it does not necessarily mean that the order has been dispatched.

We will communicate any material issue affecting your order, including product unavailability or a problem preventing fulfilment.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, an unavailable product or a genuine pricing error. Where payment has been taken for an order that is cancelled, we will arrange an appropriate refund in accordance with applicable law.

Nothing in these Terms excludes or limits any mandatory consumer rights.

6. Payment

We offer the payment methods displayed at checkout. Available methods may vary depending on your location and the payment provider.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed securely by third-party payment providers under their own terms and privacy policies. We do not control the independent operation of those providers.

If a payment is declined or cannot be verified, we may be unable to process the order until the issue is resolved.

7. Shipping and Delivery

We deliver orders to addresses in the United Kingdom. Shipping options, delivery charges and estimated delivery times are described in our Shipping Policy and presented during checkout where applicable.

Delivery estimates are provided as guidance and may be affected by factors such as carrier operations, customs procedures, weather conditions or other circumstances beyond our reasonable control.

We take reasonable steps to process and dispatch orders in accordance with our published shipping information. We will communicate material delays or fulfilment issues where appropriate.

The actual dispatch location, applicable shipping arrangements and any relevant customs charges will be disclosed where required and must accurately reflect how an order is fulfilled.

For complete details, please read our Shipping Policy: https://blacksilk.store/policies/shipping-policy

8. Returns, Refunds and Exchanges

We want customers to understand their options if a purchased item does not meet their needs.

Returns, refunds and exchanges are handled in accordance with our published Return and Refund Policy and applicable consumer protection laws.

Our policy explains:

Which products are eligible for return.
The applicable return period and conditions.
How to request a return and obtain return instructions.
Who is responsible for return shipping costs.
How refunds are processed and when customers can generally expect them.
Any applicable exclusions or special conditions.

Please review the Return and Refund Policy before making a purchase: https://blacksilk.store/policies/refund-policy

Nothing in our policy or these Terms limits any statutory cancellation, refund, repair, replacement or other consumer rights that apply to your purchase.

9. Intellectual Property

Unless otherwise stated, the content published on our Website, including text, graphics, logos, product photography, design elements and other materials, is owned by BLACKSILK or used with permission.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify or commercially exploit our content without prior permission from the relevant rights holder, except where permitted by applicable law.

10. Third-Party Services and Links

Our Website may contain links to third-party websites or use services provided by external companies, including payment providers and delivery carriers.

These third parties operate under their own terms and policies. We are not responsible for the independent content or operation of external websites, although this does not affect any responsibility we have under applicable law.

11. Website Availability and Security

We make reasonable efforts to keep our Website available, secure and functioning properly.

Occasionally, access may be interrupted by maintenance, technical problems or circumstances beyond our control.

BLACKSILK takes reasonable care to maintain accurate product descriptions, images, availability and prices, and corrects identified errors promptly.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Subject to that requirement, we are not responsible for losses arising solely from circumstances outside our reasonable control, provided that this does not remove any responsibility we have for our own acts or omissions under applicable law.

Nothing in this section limits your statutory consumer rights, including any rights relating to faulty, misdescribed or undelivered products.

13. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared and the rights available to individuals under applicable data protection law.

Please read our Privacy Policy: https://blacksilk.store/policies/privacy-policy

14. Changes to These Terms

We may update these Terms of Service to reflect changes to our business, Website, services or legal requirements.

The latest version will be published on this page with its updated date. Changes will apply from the date indicated, subject to applicable law.

Any changes will not retrospectively remove rights that have already accrued to customers or alter an existing order contrary to applicable law.

15. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of that country.

Nothing in these Terms prevents a consumer from exercising any mandatory legal rights available in their country or place of residence.

16. Contact Us

If you have questions about these Terms, an order, a product or our policies, please contact us.

Business name: BLACKSILK (a trading name of Black Silk Studio Limited)
Company number: 14640705 (registered in England and Wales)
Registered office: 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom
Email: support@blacksilk.store
Phone: +44 7364 105321
Website: https://blacksilk.store/
Contact page: https://blacksilk.store/pages/contact