Privacy policy

Last updated: 1 January 2026

This policy explains how BLACK SILK ("we", "us", "our") collects, uses and protects your personal information when you visit or shop with us at blacksilk.store. We are committed to handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information We Collect

We collect information you give us directly, information gathered automatically as you browse, and information from third parties who help us run our store.

Contact details — name, email address, delivery and billing address, phone number.
Order information — items purchased, order value, payment confirmation (we do not store full card details — these are handled securely by our payment provider).
Account information — if you create an account, your login details and order history.
Technical information — IP address, browser type, device information, and pages viewed, collected via cookies and similar technologies.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including delivery and customer service.
Communicate with you about your order, account, or enquiries.
Send marketing emails where you've opted in, which you can unsubscribe from at any time.
Improve our website, products, and customer experience.
Prevent fraud and comply with our legal obligations.

Cookies

We use cookies and similar technologies to keep your basket working, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Sharing Your Information

We share your information only where necessary — with couriers to deliver your order, payment providers to process transactions securely, and service providers who help us run our website (such as hosting and analytics). We do not sell your personal information to third parties.

Data Retention

We keep your personal information for as long as necessary to fulfil the purposes it was collected for, including order records, legal, accounting, or reporting requirements. Account information is retained until you ask us to delete it.