Privacy policy

Last updated: 30 October 2026

At BLACKSILK, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices and rights available to you when you visit or shop at https://blacksilk.store/.

In this policy, “BLACKSILK”, “we”, “us” and “our” refer to Black Silk Studio Limited, trading as BLACKSILK, a company registered in England and Wales (Company No. 14640705) whose registered office is at 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom. We are the controller of the personal information described in this policy.

We aim to handle personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

1. Information We Collect

We may collect personal information that you provide directly, information collected automatically when you use our website, and information provided by third-party services that support our business.

The information we collect may include:

Contact information: Your name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order details, transaction records and payment status.
Account information: Login details, account preferences and order history if you create an account.
Customer support information: Information you provide when contacting us about an order, return, refund or other enquiry.
Technical information: IP address, browser type, device information, pages visited and website interactions, where collected.
Cookie and usage information: Information collected through cookies and similar technologies, subject to applicable consent requirements.

Payment information is processed by the relevant payment provider. We do not store full payment card details on our own systems unless explicitly stated otherwise.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and fulfilling orders, including payment processing and delivery.
Communicating with you about purchases, deliveries, returns, refunds and customer support enquiries.
Managing customer accounts and providing requested services.
Sending marketing communications where you have provided the required consent or where another lawful basis applies.
Improving our website, products, services and customer experience.
Maintaining website security and preventing fraud or unauthorised activity.
Meeting legal, accounting, tax and regulatory obligations.
Managing disputes and enforcing our legitimate contractual rights.

We aim to collect and use only the information reasonably necessary for the relevant purpose.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping basket functionality and understand how visitors use our website.

Depending on your preferences and applicable law, these technologies may also be used for analytics, advertising measurement or marketing purposes.

You can manage available cookie preferences through our website's cookie controls, where provided, and through your browser settings. Disabling certain cookies may affect some website functions.

Where consent is legally required, non-essential cookies and similar technologies will be used in accordance with the applicable consent requirements.

4. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify and website service providers: To operate, host and maintain our online store.
Payment providers: To process transactions and help prevent payment fraud.
Delivery and logistics providers: To deliver orders and manage shipping-related enquiries.
Customer support providers: To respond to enquiries and manage customer service requests.
Analytics and advertising providers: Where used, to understand website performance, measure marketing effectiveness or deliver advertising in accordance with applicable privacy and consent requirements.
Professional advisers and public authorities: Where disclosure is necessary to comply with legal obligations, protect our rights or respond to lawful requests.

We do not sell customers' personal information as a standalone commercial product.

Third-party providers may process information under their own privacy terms and applicable contractual or legal obligations.

5. International Transfers of Information

Some service providers may process or store personal information outside the United Kingdom or the country where you reside.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place, where necessary.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website uses security measures appropriate to the services provided, and payment transactions are processed through the relevant payment provider.

No method of transmitting or storing information can be guaranteed to be completely secure. However, we take reasonable steps to protect information in accordance with our responsibilities.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention and dispute resolution.

Retention periods depend on the type of information, the reason it was collected and any applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to any legal obligations to retain it.

8. Your Privacy Rights

Depending on your location and applicable data protection law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where the law permits.
Request restriction of certain processing activities.
Object to processing carried out on certain legal grounds.
Request a copy of certain personal information in a portable format.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.
Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact us at support@blacksilk.store. We may need to verify your identity before responding to a request.

You can unsubscribe from marketing emails using the unsubscribe link provided in those communications, where available.

9. Marketing Communications

We may send promotional emails about new collections, products, offers or other updates where we have the required consent or another lawful basis under applicable law.

You can opt out of marketing communications at any time using the unsubscribe option in the email or by contacting support@blacksilk.store.

Even if you opt out of marketing, we may still send necessary service communications relating to your orders, transactions, account or customer support requests.

10. Children's Privacy

Our website is intended for people who are legally able to use the service and make purchases under applicable law.

We do not knowingly collect personal information from children where doing so would be unlawful or require consent that has not been obtained.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services to support payments, delivery, analytics or other functions.

Those third parties may have their own privacy policies and data-handling practices. We encourage you to review their policies before providing personal information directly to them.

This Privacy Policy applies to information handled by BLACKSILK in connection with our website and services, subject to the roles and responsibilities of relevant third-party providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, website functionality, service providers or legal requirements.

The latest version will be published on this page with its updated date. We encourage you to review this policy periodically to understand how your information is handled.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled or how to exercise your privacy rights, please contact us.

Business name: BLACKSILK (a trading name of Black Silk Studio Limited)
Company number: 14640705 (registered in England and Wales)
Registered office: 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom
Email: support@blacksilk.store
Phone: +44 7364 105321
Website: https://blacksilk.store/