FAQ
Orders & Delivery
Where do you deliver?
We currently deliver to addresses in the United Kingdom only. Orders are dispatched from the United Kingdom.
How long does it take to process my order?
Orders are processed within 1–2 business days after payment confirmation (excluding weekends and UK public holidays).
What are the delivery options and costs?
Standard UK Delivery: £4.99, 3–5 business days after dispatch.
Free Standard Delivery on orders of £50 or more, 3–5 business days after dispatch.
Express UK Delivery: £6.99, 1–2 business days after dispatch.
Available options and charges are always shown at checkout before you pay. Full details are in our Shipping Policy.
Will I get tracking?
Yes. We email you a dispatch confirmation with tracking information where available.
Returns & Refunds
Can I return an item?
Yes. Eligible items can be returned or exchanged within 14 days of receiving your order. Items should be unworn, unwashed and in their original condition with tags attached.
How do I start a return?
Email support@blacksilk.store with your order number, the item and the reason. Please contact us before sending anything back so we can give you the correct return instructions.
Who pays for return shipping?
We cover the cost of return shipping for returns and exchanges approved under our policy.
How will I be refunded?
Approved refunds are issued to your original payment method. Full details are in our Refund Policy.
What if my item is faulty or incorrect?
Contact us as soon as possible with your order number and photos, and we will arrange a replacement, repair or refund. Your statutory rights are not affected.
Sizing
How do I choose my size?
Use the Size Guide on each product page. Measurements are taken on a flat garment and may vary by 1–2 cm. If you are unsure, contact us before ordering.
Contact & Company
How can I contact you?
Email: support@blacksilk.store
Phone: +44 7364 105321
We reply within 1–2 working days, Monday to Friday. You can also use our contact form.
Who operates BLACKSILK?
BLACKSILK is a trading name of Black Silk Studio Limited, registered in England and Wales, Company No. 14640705. Registered office: 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom.