Shipping policy

Last updated: 30 October 2026

At BLACKSILK, we aim to provide a clear, reliable, and straightforward delivery experience. This policy explains how orders are processed, dispatched, and delivered within the United Kingdom. BLACKSILK is a trading name of Black Silk Studio Limited (Company No. 14640705).

Delivery Area

We currently deliver to addresses in the United Kingdom only.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. This includes order verification, preparation, and packaging before dispatch.

Orders are processed on business days, excluding weekends and public holidays. During busy periods or promotional events, processing may take longer.

Dispatch Location

BLACKSILK orders are dispatched from the United Kingdom. The estimated delivery time begins after your order has been processed and handed over to the delivery carrier.

UK Shipping Options

Free Standard Delivery

Cost: Free on orders of £50 or more
Estimated delivery: 3–5 business days after dispatch

Standard UK Delivery

Cost: £4.99
Estimated delivery: 3–5 business days after dispatch

Express UK Delivery

Cost: £6.99
Estimated delivery: 1–2 business days after dispatch

Available shipping options, delivery estimates, and applicable charges will be displayed at checkout. Delivery times are estimates and may vary due to carrier delays, adverse weather, or other circumstances beyond our control.

Dispatch Confirmation and Tracking

Once your order has been dispatched, we will send a confirmation email. Tracking information will be provided where available so you can follow your delivery.

Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order. If you notice an error, contact us as soon as possible at support@blacksilk.store. We will try to assist, but changes cannot be guaranteed once an order has been processed or dispatched.

Contact Us

If you have questions about order processing, shipping, or delivery, please contact our customer support team.

Business name: BLACKSILK (a trading name of Black Silk Studio Limited)
Company number: 14640705 (registered in England and Wales)
Registered office: 2 Hazelwood Road, Hazel Grove, Stockport, SK7 4LZ, United Kingdom
Email: support@blacksilk.store
Phone: +44 7364 105321
Website: https://blacksilk.store/